Warranty, Return & Exchange Policy

New watches: 

New watches come with a factory warranty for 1 to 2 years depending on the brand.  Specific details about what is covered and not covered under warranty can be found on the warranty card.  Watches are sent directly to the factory for any warranty repair.

Pre-owned watches:

We offer a 2-year warranty on timekeeping and parts on our pre-owned watches.  Warranty does not cover dents and dings, chipped crystals, or any damage resulting from accidents or misuse such as dropping the watch, leaving the crown open to allow moisture inside the case, unauthorized repairs, alterations, or manipulations.  This warranty does not cover the bracelet or the strap. 

New jewelry: 

We offer a 1-year warranty on new jewelry that covers any manufacturer defects.  Warranty does not cover misuse, accident, normal or excessive wear and tear, or faulty repair work done by another jeweler.  To maintain the warranty, you must bring the jewelry in every 6 months for a complimentary cleaning and checkup.   

Vintage jewelry:

We offer a 1-year warranty on vintage jewelry that covers abnormal stone loss, breakage, or other problems due to manufacturing or repair defects.  Warranty does not cover misuse, accident, normal or excessive wear and tear, or faulty repair work done by another jeweler.   To maintain the warranty, you must bring the jewelry in every 6 months for a complimentary cleaning and checkup.   

Repairs:

We offer a 1-year warranty on labor and a 90-day warranty on parts, valid for manufacturer defects only. Warranty does not cover misuse, accident, or normal wear and tear. Our warranty is voided if unauthorized repairs are done somewhere other than at Leo Hamel Fine Jewelers.

Unworn, undamaged items may be returned within 10 days of purchase with original receipt for a full refund or exchange. Items should be returned in their original packaging with all boxes, paperwork, and accessories intact.

Any returned item that is not in its original condition, is damaged or is missing parts for reasons not due to our error may result in a restocking fee of up to 50% of the item’s purchase price.

Items returned after 10 days may be exchanged or issued a store credit at the discretion of Leo Hamel Fine Jewelers.